Money Back Guarantee Policy

At MERLONAVIS, we strive to ensure our customers’ complete satisfaction with every purchase. If you are unsatisfied with the product you have received, we offer a comprehensive Money Back Guarantee policy to ensure that your experience reflects our commitment to quality and customer service.

Eligibility for Refund

• Products must be returned within 30 days from the date of receipt.
• The product must be in its original packaging, unused, and in the same condition that you received it.
• Proof of purchase, such as the order confirmation email or receipt, must accompany the return.

Non-Refundable Items

Certain products are non-refundable. This includes:

• Downloadable software products
• Gift cards
• Final sale or clearance items

Refund Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Our team will guide you through the return process and provide you with a return authorization number.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange your product for the same item, please contact us at [email protected]. Exchanges are subject to availability.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected].

Shipping

To return your product, you should mail your product to: MERLONAVIS Return Center, 123 Main Street, Suite 456, Springfield, NY 12345, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We aim to make your shopping experience with MERLONAVIS as enjoyable and worry-free as possible. Please don’t hesitate to reach out to our customer service team for any further questions or clarifications.